Support Center
Find product manuals, watch how-to videos, troubleshoot issues, get professional drone accessories, or have purchase problems, please reach out to our UAV support center team — we are here to keep you flying.
Mission-Ready Resources
Download drone accessories manuals, get step-by-step video tutorials, and look for direct help from our technical crew — all in one place.
Product Manuals
Download detailed drone accessories setup guides, spec sheets, and wiring diagrams for every SoarApex accessory.
Browse Manuals →
Video Tutorials
Watch field-tested drone accessories installation videos, calibration walkthroughs, and pro operator tips.
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Contact Support
Need a hand? Our UAV support center team is here to help. Reach out and we will get back to you within 12 hours.
Get Help →Troubleshooting
Step-by-step fixes for common issues: signal loss, payload calibration, battery errors, and more.
View Guides →Warranty & Returns
2-year warranty coverage, 30-day hassle-free returns, and RMA tracking all in one place.
Learn More →Firmware Updates
Latest firmware releases, changelog summaries, and safe flash instructions for all compatible platforms.
Check Updates →Quick Answers
Everything you need to know before takeoff. If your question is not listed here, our crew is standing by.
Which DJI drones are compatible with SoarApex accessories?
Our accessories are field-tested and fully compatible with DJI M300 RTK, M350 RTK, Mavic 3 Enterprise, Mavic 3 Thermal, and Mavic 3 Classic. Each product page lists exact firmware version requirements. If you are flying a custom build or third-party platform, reach out and we will verify compatibility before you order.
How do I calibrate the payload dropper after installation?
Power on the aircraft and remote controller. Navigate to Settings → Payload → Calibration in DJI Pilot 2. Follow the on-screen prompts to set the neutral, open, and closed positions. The entire process takes under 90 seconds. A video walkthrough is available in our Video Tutorials section.
What is covered under the 2-year warranty?
The warranty covers manufacturing defects, material failures, and workmanship issues under normal operating conditions. It does not cover crash damage, water ingress beyond IP rating, unauthorized modifications, or wear from commercial flight hours exceeding 2,000 cycles. RMA requests are processed within 48 hours.
How long does international shipping take?
Orders ship within 24 hours from our California and Shenzhen fulfillment centers. Standard international delivery is 7–14 business days. Express options (3–5 days) are available at checkout for most regions. All shipments include tracking and full customs documentation.
Can I return a product if it does not fit my setup?
Yes. We offer a 30-day hassle-free return policy on all unused products in original packaging. Initiate a return from your account dashboard or contact support. Refunds are processed within 3–5 business days after we receive the item. Custom-configured or special-order items are non-returnable.
Do you offer bulk or enterprise pricing?
Absolutely. We work with public safety agencies, agricultural operators, and surveying firms worldwide. Enterprise accounts receive volume discounts, dedicated account management, extended warranty terms, and priority technical support. Submit an inquiry through our Enterprise Solutions page and we will respond within one business day.
Mission Control – UAV Support Center
Direct line to our technical crew. No automated bots — real engineers, real answers.