Shipping and Returns
1. Shipping Overview
At SoarApex Store, we are committed to delivering your orders quickly and reliably. We ship worldwide from our fulfillment centers in California (USA) and Shenzhen (China). Orders are processed within 24 hours of payment confirmation.
🚚 Free Shipping: We offer free standard shipping on all orders over $99 USD to the United States, Europe, and most Asia-Pacific destinations.
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7–12 business days | 3–5 business days |
| Europe | 7–12 business days | 3–5 business days |
| Asia Pacific | 5–10 business days | 2–4 business days |
| Rest of World | 10–20 business days | 5–10 business days |
Note: SoarApex Business days exclude weekends and public holidays. Delivery times are estimates and may vary due to customs processing, weather, or other factors beyond our control.
2. Order Processing
Order Confirmation
After you place an order, you will receive an order confirmation email within minutes. This confirms that we have received your order and are processing it.
Processing & Dispatch
Orders are processed within 24 hours on business days. Once dispatched, you will receive a shipping confirmation email with a tracking number to monitor your package.
In Transit
Transit times vary by shipping method and destination. You can track your package in real-time using the tracking link provided in your shipping confirmation email.
Delivery
Please ensure someone is available to receive the package at the delivery address. If you are not home, the carrier may leave a delivery notice or attempt redelivery.
⚠️ Important: Please double-check your shipping address before completing your order. We are unable to reroute packages once they have been dispatched. If you notice an error, contact us immediately.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you select.
- Free Standard Shipping: Available for orders over $99 USD to the United States, Europe, and most Asia-Pacific destinations
- Standard Shipping: Flat rate of $9.99 USD for orders under $99 USD
- Express Shipping: Flat rate of $24.99 USD (3–5 business days)
- Remote Areas: Additional surcharges may apply for deliveries to remote or difficult-to-access locations
💡 Note: Shipping costs are non-refundable unless the return is due to our error or a product defect. If you have questions about shipping costs, please contact us before placing your order.
4. Customs, Duties & Taxes
For international orders, you may be subject to import duties, taxes, and customs fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.
Customs policies vary by country. We recommend checking with your local customs office for information on potential charges before placing an order. We are required by law to declare the full value of the products on customs forms.
5. Returns Overview
We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day hassle-free return policy. This applies to all products in unused, original condition and packaging.
📦 Return Guarantee: If you are not satisfied with your purchase for any reason, you can return it within 30 days for a full refund or exchange. Your satisfaction is our priority.
6. Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Unused: In the same condition as you received it
- Original Packaging: With all tags, accessories, and documentation
- Timeframe: Returned within 30 days of the delivery date
- RMA Number: A Return Merchandise Authorization (RMA) number must be obtained
The following items cannot be returned:
- Custom-configured or special-order products
- Products that have been installed, modified, or damaged by the customer
- Items marked as “Final Sale” on the product page
7. How to Return an Item
Contact Us
Reach out to our support team via our Contact page or email us at store@soarapex.com with your order number and a brief explanation of the issue.
Receive RMA Authorization
We will review your request and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. Do not ship your item back without an RMA number.
Ship Your Item
Pack your item securely in its original packaging, include the RMA number on the outside of the box, and ship it to the address provided in your return instructions. Return shipping costs are the customer’s responsibility unless the return is due to a product defect or our error.
Inspection & Refund
Once we receive your return, we will inspect the item within 3–5 business days. Approved refunds will be processed to your original payment method.
8. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days to your original payment method.
Please allow additional time for your bank or credit card issuer to process the transaction (typically 2–10 business days). If you have not received your refund after 10 business days, please contact us.
Partial Refunds: In some cases, only partial refunds may be granted for items returned more than 30 days after delivery, items with signs of use or damage, or items returned without original packaging.
9. Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired product. If you need to exchange a defective item for the same product, please contact us and we will arrange a replacement at no additional cost to you.
10. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 7 days of delivery with:
- Your order number
- Clear photos or video of the defect or damage
- A brief description of the issue
We will review your claim and, if approved, arrange for a replacement or refund at no additional cost to you.
11. Contact Information about Shipping and Returns
If you have any questions about our Shipping & Returns Policy, or if you need assistance with an order, return, or refund, please reach out:
- Email: store@soarapex.com
- Support: Contact Us
- Phone / WhatsApp: +86 139 0299 6786
- Headquarters: Shenzhen, China
📦 Our Product Range
Explore our full catalog of professional UAV accessories:
Need help choosing the right gear? Visit our Support Center or contact our team for personalized assistance.