Refund Policy
1. Our Commitment
At SoarApex Store, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day, hassle-free refund policy. This policy applies to all products purchased directly from our website.
📌 Our Promise: If you are not satisfied with your purchase for any reason, you can return it within 30 days for a full refund or exchange. Your satisfaction is our priority.
2. Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
- Unused: In the same condition as you received it
- Original Packaging: With all tags, accessories, and documentation
- Timeframe: Returned within 30 days of the delivery date
- Proof of Purchase: Order number or receipt
2.1 Non-Refundable Items
The following items cannot be returned or refunded:
- Custom-configured or special-order products
- Products that have been installed, modified, or damaged by the customer
- Software, firmware, or digital downloads
- Items marked as “Final Sale” on the product page
3. How to Request a Refund
Contact Us
Reach out to our support team via our Contact page or email us at store@soarapex.com with your order number and a brief explanation of the issue.
Receive RMA Authorization
We will review your request and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. Do not ship your item back without an RMA number.
Ship Your Item
Pack your item securely in its original packaging, include the RMA number on the outside of the box, and ship it to the address provided in your return instructions. Return shipping costs are the customer’s responsibility unless the return is due to a product defect or our error.
Inspection & Refund
Once we receive your return, we will inspect the item within 3–5 business days. Approved refunds will be processed to your original payment method.
4. Refund Processing
4.1 Refund Timeline
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days to your original payment method.
| Stage | Timeframe |
|---|---|
| Return Shipping | Varies by location (3–10 business days) |
| Inspection | 3–5 business days |
| Refund Processing | 3–5 business days |
| Bank/Card Issuer Processing | 2–10 business days |
Note: Please allow additional time for your bank or credit card issuer to process the transaction. If you have not received your refund after 10 business days from our approval, please contact us.
4.2 Partial Refunds
In some cases, only partial refunds may be granted:
- Items returned more than 30 days after delivery
- Items with obvious signs of use, damage, or missing parts
- Items returned without original packaging
4.3 Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a product defect.
5. Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired product. If you need to exchange a defective item for the same product, please contact us and we will arrange a replacement at no additional cost to you.
6. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 7 days of delivery with:
- Your order number
- Clear photos or video of the defect or damage
- A brief description of the issue
We will review your claim and, if approved, arrange for a replacement or refund at no additional cost to you.
7. Warranty Claims
All SoarApex products come with a 2-year limited warranty covering manufacturing defects, material failures, and workmanship issues. Warranty claims are processed separately from returns.
To make a warranty claim, contact our support team with your order number and a description of the issue. If your warranty claim is approved, we will arrange for a repair, replacement, or refund at our discretion.
📦 Our Product Range
Explore our full catalog of professional UAV accessories:
Need help choosing the right gear? Visit our Support Center or contact our team for personalized assistance.